User Account Deletion Policy for "On The Way"

At AIDO Tech, we respect your right to control your personal data. This policy outlines how you can request the deletion of your account and associated data from the "On The Way" application.

1. How to Request Deletion

To request the permanent deletion of your account, please send an email to our support team with the following details:

  • Email To:
  • Subject Line: "Account Deletion Request - On The Way"
  • Required Details:
    • Registered Name
    • Registered Phone Number
    • Name of the Student (if applicable)

2. What Happens Next?

  • Verification: We will verify your identity to ensure the request is legitimate.
  • Deletion Timeline: Once verified, your account and personal data will be deleted from our active servers within 30 days.
  • Confirmation: You will receive a confirmation email once the process is complete.

3. Data That Will Be Deleted

  • Personal profile information (Name, Email, Phone Number).
  • Student details linked to your account.
  • Historical location logs and route history associated with your user ID.

4. Data Retention for Legal Reasons

Please note that we may retain certain anonymized data for analytical purposes or specific records required by law or school administrative policies for a limited period.

5. Contact Us

If you have any trouble with the deletion process, please contact us at:
AIDO Tech
TNRA-221, TC 49/940, Studio Road, Nemom P.O, Thiruvananthapuram, Kerala, 695020
Email:
Phone: +91 7200822228